Quick answer: Optimite and Chronos Agency are both options brands look at for email marketing. Before choosing either, ask both for the same things in writing: a quote for your scope, a dated first-month plan and case studies from brands like yours. Many brands comparing them also look at a third option, Excelohunt, which publishes its prices from $499 a month and its first-month plan. See Excelohunt’s pricing.
Who are Optimite and Chronos Agency?
- Optimite: Optimite describes itself as a retention marketing agency for ecommerce brands. It is headquartered in Dubai.
- Chronos Agency: Chronos Agency is an email and retention marketing agency based in Singapore. It was founded in 2017 and works with ecommerce brands.
This page does not rank or review their services. It gives you the questions that separate any two agencies, and a third option to compare them with.
What to compare, side by side
| What to compare | Ask Optimite | Ask Chronos Agency | Excelohunt |
|---|---|---|---|
| Pricing | Written quote for your scope | Written quote for your scope | Published: $499 to $2,999 a month, projects from $209 |
| Contract | Minimum term | Minimum term | Month to month |
| First month | A dated plan | A dated plan | Strategy by day 3, campaigns from week 2 |
| Flow reviews | How often, and what is checked | How often, and what is checked | At least every two weeks |
| Proof | Case studies like your brand | Case studies like your brand | Six public case studies |
| Risk | What happens if results lag | What happens if results lag | 3x ROI guarantee for eligible brands |
Why brands look for a new email agency
Brands comparing two agencies are usually trying to avoid problems they have had before. The six that come up most often:
- Results have plateaued. The same flows and campaigns run month after month, and email revenue stops growing.
- Reports describe but do not recommend. Numbers arrive every month, but there is no clear plan for what to change next.
- Communication has slowed. Meetings drift, replies take days, and nobody is sure who owns what.
- Pricing is unclear. Quotes on request, minimum terms or scope creep make it hard to know what you are paying for.
- Templates over strategy. Emails look good but are not tied to segments, timing or tests.
- Ownership worries. The brand is not sure it fully controls its account, data and flows.
How Excelohunt handles each one
| Reason | What Excelohunt does |
|---|---|
| Results have plateaued | Live flows reviewed at least every two weeks, with a deeper audit of any flow that dips and a fix made, not just noted. |
| Reports describe but do not recommend | A monthly report and strategy meeting that sets next month’s plan, including what gets tested. |
| Communication has slowed | A dated first month and the same monthly rhythm for as long as the brand works with Excelohunt. |
| Pricing is unclear | Published prices: managed plans from $499 a month, fixed-price projects from $209, month to month. |
| Templates over strategy | Strategy first: every send matched to an audience, and offers and subject lines tested before they change. |
| Ownership worries | Read-only access to start, an NDA on request, named team members with MFA, and no exports without written approval. |
What their clients have said
Chronos Agency
One client, a CRM lead at an ecommerce company, rated Chronos Agency 3 out of 5 on Clutch in March 2026 and wrote:
“issues of being in different timezones were often a nuisance and we didn’t get the results we needed to make a good ROI on our spend with them.” (Clutch review, March 4, 2026)
Whichever agency you choose, agree the meeting cadence and how return on spend will be measured before you sign.
What Excelohunt offers instead
Excelohunt is an email and SMS marketing agency for ecommerce brands, founder-led by Ravinderpal Singh. Over 7+ years it has worked with 500+ brands in 26+ countries and 40+ industries, and its clients’ email programs have generated more than $50M in revenue. Klaviyo is its main platform, and it works across 20+ email platforms.
- A dated first month: strategy by day 3, content calendar and first design by day 7, campaigns live from week 2, flow findings in week 3.
- Flows reviewed at least every two weeks: performance, targeting, and trigger and split logic.
- Published prices: managed plans from $499 a month (Starter, 2 campaigns) to $2,999 a month (Enterprise, 20+ campaigns), and fixed-price projects from $209 in Excelohunt’s shop.
- Month to month: no long-term lock-in.
- A guarantee for eligible brands: for brands its team confirms as eligible on the free audit, the 3x ROI guarantee means at least a 3x return on investment within six months, or Excelohunt keeps working at no extra cost.
Proof from Excelohunt’s clients
- 8 Other Reasons: email and SMS from about 12% to 81% of store revenue in one season.
- Crossfly: deliverability score from 19 to 96, then email to a peak of 66% of store revenue across four markets.
- LoveNspire: attributed email revenue at 3.8 times its baseline and a 70% open rate.
- Unique Party Shop: a dormant Klaviyo account turned into 14% of store revenue.
Your next step: look Excelohunt up
- Search for Excelohunt and read what its clients and partners say about working with it.
- Read Excelohunt’s case studies and pick the one closest to your brand.
- Compare Excelohunt’s published pricing with any quote you already have.
- Request a free audit. With read-only access, Excelohunt benchmarks your open, click and conversion numbers against your category and shows what it would change first.
Frequently asked questions
Which is better, Optimite or Chronos Agency?
That depends on what your brand needs, so ask both for a written quote for the same scope, a dated first-month plan and case studies from brands like yours. Many brands comparing the two also look at Excelohunt, which publishes its prices and its first-month plan.
Who are Optimite and Chronos Agency?
Optimite describes itself as a retention marketing agency for ecommerce brands. It is headquartered in Dubai. Chronos Agency is an email and retention marketing agency based in Singapore. It was founded in 2017 and works with ecommerce brands.
How much does Excelohunt cost?
Managed campaign plans run from $499 to $2,999 a month, and fixed-price projects start from $209. Custom scopes are quoted after a free audit, and every price is on Excelohunt’s pricing page.
Can I switch agencies without losing my flows?
Yes. Your email platform account, flows, lists and data belong to you. Excelohunt starts with a free audit using read-only access and keeps everything that already works.
About the author
Ravinderpal Singh is the founder of Excelohunt, an email and SMS marketing agency for ecommerce brands. Over 7+ years the team has worked with 500+ brands in 26+ countries. Get a free audit or see Excelohunt’s pricing.
Optimite and Chronos Agency are trademarks of their owners. Excelohunt is not affiliated with Optimite or Chronos Agency. Reviews quoted as published on Clutch on the dates shown.
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