SMS That Complements Your Email — Not Competes With It
SMS is not a standalone channel. It is a force multiplier for email. We build Klaviyo SMS flows and campaigns that work alongside your email program — hitting customers with the right message on the right channel at the right moment.
What's Included
Our Process
Channel Strategy
We define where SMS fits in your customer journey. Some messages work better as texts, others as emails. We map the optimal channel for every touchpoint so subscribers get the right message in the right place.
Compliance Setup
SMS has strict regulations. We configure TCPA-compliant opt-in flows, quiet hours, opt-out handling, and consent tracking in Klaviyo. Non-compliance is not just bad practice — it is a legal liability.
Flow & Campaign Build
We build SMS flows that integrate with your email automations using Klaviyo conditional splits. Cart abandonment, shipping updates, VIP offers — each message is timed to complement, not duplicate, your emails.
Optimization & Growth
We track SMS performance alongside email metrics, optimize message timing and content, and grow your SMS list through targeted signup forms and checkout opt-ins.
Results We've Delivered
Tools We Use
Frequently Asked Questions
If you sell products that benefit from urgency (flash sales, limited drops, restocks) or have a strong repeat purchase cycle, SMS is almost certainly worth it. We can model the expected ROI based on your list size and product catalog before you commit.
Cross-channel orchestration in Klaviyo. We use conditional splits and channel preferences so a customer who already converted from an email does not get the same offer via SMS. Each channel reinforces the other.
TCPA requires explicit written consent, clear opt-out mechanisms, quiet hours (no texts before 8am or after 9pm local time), and proper sender identification. We handle all of this during setup.
Checkout opt-in, dedicated SMS signup forms, email-to-SMS crossover campaigns, and popup forms with SMS consent. We target high-intent audiences first — existing email subscribers and recent purchasers — to build a quality SMS list quickly.
Klaviyo SMS pricing varies by volume but typically runs $0.01-0.02 per SMS and $0.03-0.05 per MMS in the US. With proper targeting and high conversion rates, most brands see 25-50x ROI on SMS spend.
Ready to Get Started with SMS Marketing?
Book a free strategy call and let's build your email revenue engine.