Custom
Multi-brand or multi-market scope, custom pricing
5.0 · 3 buyer reviews
- Campaign volume beyond the Enterprise plan
- Multi-brand or multi-market programmes
- Full lifecycle email and SMS management
- Dedicated strategic partnership
- Delivery
- Ongoing monthly
No sales call required to buy.
Can't-buy-wrong guarantee
Full credit, any product, no expiry, if the kickoff call shows a better fit, 100% of what you paid transfers.
- Buy the product that looks right today.
- On your free kickoff call we confirm the fit.
- If something else fits better, 100% of what you paid moves to it. No expiry.
What happens after you order
No mystery, no chasing. Here is exactly how it goes from order to live.
- 1
Place your order online
Buy directly from this page: no sales call, no back-and-forth quoting.
- 2
We email you within 4 working hours
Next steps, a short intake form, and the account access and brand assets listed below.
See exactly what we need ↓ - 3
Free strategy call + written plan
Our strategy team reviews your account, goals and customers with you, then sends a written plan before anything is built.
- 4
We build it
Strategy, copy, design, and build, typically delivered in Ongoing monthly.
- 5
Review, launch & reporting
You approve every send before it goes out, and a written report tied to revenue lands every month.
Want to talk it through first? Book a free kickoff call , or tick the box at checkout and we'll send you the link.
What It Is
Custom Campaign Management exists for brands whose needs don't fit a standard tier: think multi-brand portfolios, multi-market sends, non-standard reporting or SLA requirements, or campaign volume beyond even the Enterprise plan's 20+ a month. Instead of forcing your program into a standard tier, we scope the exact deliverables, volume, and team your account needs.
Every Custom engagement gets a dedicated email team and a true partnership approach: meaning the scope, reporting cadence, and SLAs are built around how your business actually operates, not a template. Pricing is quoted after a short scoping conversation, so you're never paying for capacity you don't need or stuck under-resourced for volume a standard tier can't cover.
If you're not sure whether your needs justify a custom scope versus one of our published tiers, that's exactly what the scoping call is for. We'll tell you honestly if Elite or Scale would serve you better and cheaper.
Who It's For
- You manage multiple brands, storefronts, or markets that need coordinated but distinct campaign programs.
- Your required campaign volume exceeds 20+ a month or has unusual cadence needs (daily sends, multi-timezone scheduling).
- You need custom SLAs or reporting formats to match internal stakeholder or investor requirements.
- You want a true partnership-style engagement with a dedicated team, not a standard monthly package.
Probably not for you if
- Your needs fit within a standard monthly volume, Enterprise Campaign Management's 20+ campaigns with a dedicated team likely covers you for a known, published price.
- You want to start smaller and prove out the channel first, Starter or Growth Campaign Management are lower-commitment starting points.
- You need a one-time project rather than ongoing management, check our audit and setup services instead.
What's Included
Strategy and reporting included, at no extra cost
The price above already covers both. There is no separate strategy fee.
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Free strategy on every order
Before we build or send anything, our strategy team reviews your account, goals and customers on a free kickoff call, then gives you a written plan. The work is planned around what you sell, not a template. After kickoff, strategy continues with a strategy call cadence agreed with you.
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Reporting you can read
A written monthly report tied to revenue: what each campaign earned, what we tested and what we will do next.
Need this scoped differently?
You're not locked into the scope above. Add your changes in the box when you order, or talk it through on your free kickoff call. We confirm everything before we build.
Book a free call to discuss changesHow It Works
Scoping call
You walk us through your brands, volume needs, reporting requirements, and any constraints. We ask the questions needed to size the engagement accurately.
Custom proposal and quote
We put together a scope document covering campaign volume, deliverables, team structure, and SLAs, with a clear monthly quote attached.
Team assignment and kickoff
Once agreed, your dedicated team is assigned and we run a kickoff to map the calendar, segmentation, and reporting cadence to what was scoped.
Ongoing delivery
This is an ongoing monthly service. We typically turn a scoping conversation into a signed quote within 48 hours, then move straight into onboarding.
Typical delivery: Ongoing monthly
What We Need From You to Get Started
Have these ready and we can kick off immediately. No back-and-forth delays.
- A brief description of your brand(s), markets, and current email setup
- Your target campaign volume and cadence, if known
- Any specific reporting, SLA, or compliance requirements
- Admin or manager-level access to your ESP account(s) once scoped
- A point of contact who can join the scoping call
Frequently Asked Questions
Pricing is quoted after a short scoping call where we assess your brand count, campaign volume, and reporting needs. We typically turn that conversation into a written quote within 48 hours.
Custom engagements are scoped individually, so cancellation terms are agreed as part of your quote. We'll lay them out clearly before you sign anything, and we default to month-to-month terms unless a longer commitment is specifically what you need.
You do: approval workflows (single approver, multi-stakeholder sign-off, etc.) are part of what we scope during the proposal, so it matches how your organization actually operates.
Custom engagements are built to work in any major email platform: Klaviyo, Mailchimp, Omnisend, Attentive, including multi-platform setups.
Custom Campaign Management doesn't have a fixed checkout price since scope varies. Book a free audit or scoping call and we'll set up billing once your quote is agreed.
We'll tell you. If the scoping call shows Elite, Scale, Growth, or Starter Campaign Management covers what you need for less, we'll recommend that plan instead of pushing a custom scope you don't need.
You can't, in practice. Every order starts with a kickoff call, and if that call shows a different service is the better fit, 100% of what you paid transfers to it: any product, no expiry, no restocking fee. You pay the difference if the right one costs more, or keep the balance as credit if it costs less. Buy the one that looks closest and we'll sort the rest on the call.
Included, at no extra cost. Custom starts with a free kickoff strategy call where our strategy team reviews your account, goals and customers, then you get a written plan before anything is built. After that, strategy continues with a strategy call cadence agreed with you. Reporting is included too: a written monthly report tied to revenue. The published price covers all of it.
What buyers say about Custom
5.0 from 3 buyer reviews
"We run several brands across two markets and every off the shelf package broke on that. They built the volume and the structure around how we actually operate."
Founder
Bought Custom
"The custom scope meant we could weight effort toward our newer market without underserving the established one. That flexibility is the whole reason we signed."
Marketing Manager
Bought Custom
"Being asked detailed questions before a price was quoted was a good sign. The proposal reflected our business rather than a template with our name on it."
CEO
Bought Custom
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Not sure yet? Talk to a human first.
You don't have to buy blind. Book a free 30-minute call and we'll tell you honestly whether Custom is the right move for your store, or point you at something better.
Prefer email? [email protected]. We read every reply.
WHO BUILDS THIS
Delivered by Ravinderpal Singh's team
Ravinder founded Excelohunt. For 7+ years he has worked on one thing: making email the channel that earns the most for online stores. He wrote Customer Retention Strategies. His Klaviyo Partner team builds every order placed here.
Ready to Get Custom Live?
No sales call required, buy online or get a free audit first.